A Bottom-Up Approach to Data Leadership: Quality Assurance Design in Social Services

The PA Times, journal of the American Society for Public Administration, published this article on SAHA’s strategy for data-driven service coordination.  Chris Hess, SAHA’s Director of Resident Services, used SAHA’s data-driven quality assurance program to advise agencies on how data helps us support the independence of seniors and families.

PDF icon A Bottom-Up Approach to Data Leadership.pdf